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Where's my ad? A new website from Microsoft offers help.

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  • 04-21-2008 7:00 PM

    Where's my ad? A new website from Microsoft offers help.

    My name is Kelley Myers and I’m a member of the adCenter community team—and I need your help. Here at Microsoft we like to test things out—compare, iterate, noodle, and churn especially when it comes to bringing products to market. How we provide information online is no exception. I’m part of a team that is revamping how service and operational information is shared on the Microsoft advertising website.

     

    So…to that end several folks here pulled together a bunch of articles, checklists, and videos to help our advertisers answer the question: where’s my ad?  We call it a proof of concept (POC), but we’re fine with strawman, pilot, test site, or toe-in-the-water. You can find it at www.advertising.microsoft.com/go-live.

     

    The POC came about because we also like user research—and according to research we recently conducted around the world we could do a better job of pointing you towards the right information at the right time. Whether it’s signing in, deleting keywords, or trying to sort columns on your reports—plus we’ve got some great ideas at how you can increase your conversion rates, combine campaigns and target your ads better. Add to that mix the multiple sites we own with differing log-ins…you get the picture—there is a lot of information in a lot of places.

     

    Bottom line: we want to make it easy for you to advertise with Microsoft. We’re ready for your feedback, comments, and suggestions. Maybe you’re happy with the way stuff operates today, maybe you’re not. Maybe you’re a sophisticated user who isn’t interested in the mechanics, but you’d like to learn more about the strategy of search. Maybe you’re a small business owner who is doing it all on your own—site design, search advertising, lead generation, and marketing—and you’d like to see who else is successful and how they’re doing it. What information is important? What would you like to see?

     

    I’d like to hear about it—I’ll use what I can to shape and build a website that is easy to navigate, offers up timely and applicable information; and sets you up for success in your advertising opportunities with Microsoft. So go check out the POC and let me know what you think.

     

    Thanks!

    Kelley Myers - adCenter Community Team
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  • 04-22-2008 9:25 AM In reply to

    • Bubba
    • Top 200 Contributor
    • Joined on 04-22-2008
    • Posts 1
    Where's my ad? A new website from Microsoft offers help.

     Yes, definitely interested in information about search strategy, search results (what the numbers mean, assumptions regarding the data, etc.).  Also, regular videos answering users' FAQ are always very helpful.

     Of course, all training should be VIDEO with links for download so that I can run them at 1.5x speed if desired.

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  • 06-10-2008 4:18 PM In reply to

    Where's my ad? A new website from Microsoft offers help.

    Kelley has just put up a new post with more details about one of the elements on the Find Your Ad website - the step-by-step checklist. Check it out and let us know what you think on this thread.

    Finding your ad on Live Search  

    Did you find your ad in live search results? Yes? Great—the rest of this post isn’t for you. If you answered no, then let us help. A few weeks ago I told you about a new section of the Microsoft Advertising website that can help you find your ad . One... more  

    Thanks!

    Carolyn

    Carolyn Miller
    adCenter Community Team PM
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